Refund policy

Return, Exchange & Refund Policy

Welcome to Inner Amour.

Your comfort and satisfaction are important to us. As our products are intimate wear and fall under the hygiene category, we have a limited return and exchange policy to ensure every customer receives products in pristine condition.

1. Return & Exchange Window

Returns or exchanges can be requested within 4 calendar days from the date of delivery.

Requests received after 4 days will not be accepted.

2. Eligible Products

A product is eligible for return or exchange only if:

It is unused, unworn and unwashed.
Original tags, labels and packaging are intact.
It is in its original condition without stains, perfume, deodorant marks, makeup, damage or alterations.
The product passes our quality inspection after it reaches our warehouse.

3. Products Not Eligible for Return

For hygiene and safety reasons, the following cannot be returned or exchanged unless received damaged, defective or incorrect:

Panties
Briefs
Lingerie that has been worn or tried without hygiene protection
Products with removed tags
Used or washed products
Gift cards
Clearance or final sale items (if applicable)

4. Wrong, Damaged or Defective Products

If you receive:

a damaged product,
a manufacturing defect,
or an incorrect item,

please contact us within 48 hours of delivery with:

Order Number
Clear photographs of the product
Images of the packaging
A short description of the issue

After verification, we will arrange a replacement or refund at no additional cost.

5. Size Exchange

We understand that choosing the correct size online can sometimes be difficult.

Size exchange is available within 4 days of delivery, subject to:

Stock availability
Product being unused
Original tags and packaging being intact
Successful quality inspection

Only one exchange per order will be allowed.

6. Refund Process

Once the returned product is received and passes inspection:

Refunds will be processed within 5–7 business days.
Refunds will be credited to the original payment method.
Depending on your bank or payment provider, the credit may take an additional 3–7 business days to appear.

Shipping charges (if any) are non-refundable unless the return is due to our error.

7. Return Shipping

If the return is due to a damaged, defective or incorrect product, Inner Amour will bear the return shipping cost.
For size exchanges or customer preference, return shipping charges may be applicable unless otherwise stated during promotional offers.