- Returns & Exchange Policy
Not satisfied with our product? We promise a full refund for the item.
If you have any problems with your order, especially in terms of fit, size or colour, or if you come across any defects, we’ll be happy to refund the amount. Please return the unused item with tags within 15 days of receipt.
Due to its intimate nature, we do not accept returns on Panties.
There is no exchange permitted for any of the items provided on the Website.
In case you wish to return the item you bought, you will need to place a return request for the same following the process listed below.
In the interests of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled.
- You can initiate the returns by logging into your account at www.inneramour.com.
Log into your account.
Go to My orders
Click on ‘Return’ against the item you wish to return.
Specify the account to which you would like the refund amount to be credited.
Fill in the details and raise a return request by clicking on submit button.
You will receive a confirmation for the return initiated.
Reverse pick-up will be done from our side where ever feasible. In extreme circumstances, you may be asked to send the products through a reliable courier if a reverse pickup facility is not available in your area.
If you are a Guest and want to make a return, follow the steps below to place a return request.
Verify using the OTP generated on the contact number/email id used while placing the order.
Create a password and log in to www.Inneramour.com using the phone no./email id used to make the purchase.
Click on ‘Return’ against the item you wish to return under My Accounts>My Orders.
Specify the account to which you would like the refund amount to be credited.
Fill in the details and raise a return request by clicking on submit button.
You will receive a confirmation for the return initiated.
Reverse pick-up will be done from our side where ever feasible. In extreme circumstances, you may be asked to send the products through a reliable courier if a reverse pickup facility is not available in your area.
- Refunds
Once we receive the product at our warehouse, we will refund the money or issue InnerAmour Credits, as per your preferred choice provided the product is in a good unused condition and tags attached to it.
For Credit card/Debit card/Net Banking payments, it may take up to 2-5 business days for the refund amount to reflect in your account (depending upon your bank).
InnerAmour Credits will be issued within 2-3 business days and can be used to purchase again from Inneramour.com. Please choose the desired option when initiating the return request on our Website
For orders placed using InnerAmour Credits, the refund amount will be credited to your InnerAmour Credits account only.
Any InnerAmour Credits/cashback vouchers applied will be activated again.
Please note that limited-period offers that run for a specific period or product-specific discounts may not be available by the time you return the order.
Free Gifts cannot be returned or exchanged.
Please email our customer support address given on the Website in case of any clarification
- Terms and Conditions for Returns
inneramour.com will not be responsible for any incorrect fund transfer/voucher issuance against returns arising due to erroneous input by the customers. The customer takes complete responsibility for the accuracy of the information provided.
Due to its intimate nature, we do not accept returns on Panties.
Refund/Inneramour Credits will be issued only after the product is received at our warehouse.
The products should be in an unused condition without removing or tampering with the original tags.
Inneramour Credits will be issued within 2-3 business days of receiving the product at the warehouse. A prepaid refund will be initiated within 2 working days of receiving the product at the warehouse. It may take 2-5 business days for the amount, to reflect in your bank account.
You can return either the complete order or part of the order.
In case of Returns / Refunds